TreeSync is one of the most important features in Family Tree Maker (FTM), allowing users to sync their family tree data between their desktop software and Ancestry. However, many users of FTM 2019 and FTM 2024 often face TreeSync issues such as failed syncs, freezing, or data mismatch.
In this guide, we’ll walk you through step-by-step solutions to fix TreeSync issues and get your family tree syncing smoothly again.
Common TreeSync Problems in FTM 2019 & 2024
Before jumping into solutions, it’s important to identify the issue. Some common problems include:
- TreeSync not starting
- Sync freezes or crashes midway
- Error messages like “Sync Failed”
- Missing or duplicated data after sync
- FTM closing unexpectedly during sync
Step-by-Step Solutions to Fix TreeSync Issues
1. Check Your Internet Connection
TreeSync relies on a stable internet connection.
- Ensure you have a strong and stable connection
- Avoid syncing over public or slow Wi-Fi networks
- Restart your router if needed
2. Update FTM Software
Outdated versions often cause syncing issues.
- Open FTM
- Go to Help > Check for Updates
- Install the latest updates for FTM 2019 or 2024
3. Compact and Repair Your Tree File
Over time, your tree file may develop minor corruption.
Steps:
- Go to File > Tools > Compact File
- Run this process 2–3 times
- Backup your file before doing this
4. Sync in Small Portions
Large trees can cause syncing failures.
- Try syncing after making small changes
- Avoid bulk uploads or edits before syncing
5. Check Ancestry Login Status
Sometimes, the issue is due to login errors.
- Log out of Ancestry within FTM
- Log back in with correct credentials
- Make sure your subscription is active
6. Unlink and Relink Your Tree
If sync errors persist, resetting the link helps.
Steps:
- Backup your tree
- Unlink your tree from Ancestry
- Re-link it and start a fresh sync
7. Disable Antivirus/Firewall Temporarily
Security software may block syncing.
- Temporarily disable antivirus/firewall
- Try syncing again
- Add FTM as an exception afterward
8. Check File Location
Your tree file should not be stored in cloud-synced folders.
- Avoid saving files in Dropbox, OneDrive, or Google Drive
- Move the file to a local drive (e.g., Documents folder)
9. Restore from Backup
If your tree is corrupted:
- Go to File > Restore Backup
- Choose a recent backup file
- Try syncing again
10. Reinstall Family Tree Maker
If nothing works:
- Uninstall FTM completely
- Restart your computer
- Reinstall the latest version
- Restore your tree and sync again
When to Contact Support
If you’re still facing issues after trying all the steps above, it’s best to get expert help.
You can reach family tree maker support through the following:
📞 Family Tree Maker Support Number
CALL FTM SUPPORT:
- USA – (214) 519-8233
- UK – +44 20 8133 9084
📧 Email Support:
support@familytreemakersoftware.com
💬 Live Chat (Recommended):
https://familytreemakersoftware.com/contact-us/
Our family tree maker customer support team is available to help resolve complex TreeSync errors quickly and efficiently.
Pro Tips to Avoid Future TreeSync Issues
- Always backup your tree before syncing
- Sync regularly instead of large updates
- Keep your software updated
- Maintain a stable internet connection
- Avoid working on multiple devices simultaneously
Conclusion
TreeSync issues in FTM 2019 and 2024 can be frustrating, but they are usually fixable with the right approach. By following the steps above, most users can restore syncing functionality without data loss.
If the issue persists, don’t hesitate to contact family tree maker support for professional assistance. A smooth syncing experience ensures your family history remains safe, updated, and accessible anytime.
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